Tenant Resources and Support

Access essential tools and guidance designed to streamline communication and provide prompt assistance throughout your tenancy.
Submit maintenance requests through our dedicated tenant portal or mobile app to ensure accurate tracking and faster response times. Provide clear details and photos to help our team assess the issue efficiently.
Once your request is received, you will get a confirmation with an estimated timeline. Our maintenance team will coordinate access and updates, keeping you informed until the issue is resolved.

How to Submit Maintenance Requests

In case of an emergency, immediately assess the situation to ensure your safety. If there is a fire, evacuate the building using the nearest exit without using elevators. Contact emergency services by dialing the local emergency number promptly.
After ensuring your safety, notify ITM Realty’s emergency contact line to report the incident. Follow any instructions provided by management and cooperate with emergency responders. Keep emergency contact numbers accessible at all times for quick reference.

Steps to Follow During an Emergency

Tenant FAQs

Answers to common questions help tenants navigate their rental experience smoothly. Find clear guidance on policies, procedures, and support.

  • How do I submit a maintenance request?

    Submit requests through our online portal or contact our office directly. Provide detailed information and photos if possible to expedite service.

  • What should I do if I lose my keys?

    Notify management immediately. We will arrange lock replacement or key duplication to ensure your security and access.

  • When is rent due and how can I pay?

    Rent is due on the first of each month. Payments can be made online, by mail, or in person at our office.

  • How do I report an emergency?

    For emergencies, call our 24/7 hotline immediately. Follow safety protocols and notify emergency services if necessary.

  • Can I make changes to my unit?

    Any alterations require prior written approval from management to ensure compliance with property standards.

More Questions?

Contact our support team for additional assistance or clarification on any tenancy matters.